Contact support
Email support@reach-x.co.za for help or to share feedback. Include the app version, your device and a description of what happened. If you attach a screenshot, remove personal information that is not needed to explain the issue.
Email supportDo not email passwords, verification codes, identity documents, payment-card details or full invitation links.
Sign-in help
Agents sign in through the Reach-X app. If you have forgotten your password, use the password-reset option on the sign-in screen. If a code does not arrive, check the email address you entered and your spam folder.
Workspace owners and administrators can use the web sign-in page. Contact support if you still cannot access your account.
Workspace invitations
Open the original invitation sent to you and follow its instructions. If it has expired or was cancelled, ask the workspace owner or an authorised administrator for a new invitation. If you contact support, describe the error without sharing the invitation link or a verification code.
Account and privacy help
Contact support if you need help with your account details or have a question about your personal information. You can read our Privacy Notice and account-deletion information.